Healthy Support: Northwestern Medicine needed an internal support program that could guide their employees through the insurance process over the phone with patients so that they could easily and quickly handle claims as they come in. The support tool I worked on features a clean, minimalistic, and user-friendly interface that allows employees to filter hospital locations, claims, and carriers while talking with patients and provides scripts to follow for each of the different case scenarios. The tool shows any caveats or warnings along the way, so that there are no missteps, and so that each party exits the conversation with the correct information to move forward.